Refund policy

This Refund Policy outlines the terms and conditions for exchanges and refunds on purchases made through our Shopify store. Please read this policy carefully before making a purchase.

Perishable Goods

Due to the perishable nature of our products, we prioritize customer satisfaction by offering exchanges as the primary resolution for order issues.

Exchange Policy

Damaged Goods: If your order arrives damaged during shipping, please contact us immediately with photos of the damage. We will promptly ship a replacement order.

Order Errors: If we shipped you the wrong product or an incorrect quantity, we will promptly ship the correct order.

Delivery Issues: If your order is undeliverable due to an incorrect address provided by you, we may be able to reship the order to the correct address upon payment of additional shipping costs.

Refund Policy

Refunds will be considered in the following limited circumstances:

Severe Damage: If the damage to the product is significant and a replacement is not feasible.

Order Cancellation: If you cancel your order before it is shipped.

How to Request an Exchange or Refund

To request an exchange or refund, please contact us within 10  days of receiving your order. Include your order number and a detailed description of the issue.  If applicable, include photos or videos of the damaged goods.

Exchange Processing

Once your exchange request has been reviewed and approved, we will ship the replacement order within 5 business days.

Refund Processing

Once your refund request has been reviewed and approved, we will initiate the refund process within 5 business days.